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1. How do I request for an early check in or check out at the hotel?
Our check-in policy if from 12:00 pm and checkout by 10.30 am, please call the hotel directly prior to your arrival to make any necessary arrangements. Direct hotel phone numbers can be found on your confirmation email or on the hotel information page.
2. What is your policy regarding cancellations
If your travel plans change, you can cancel or modify your reservation in accordance with the hotel's cancellation policy as stated during the reservation process.
3. Will I be charged for extra guests?
Hotel room rates vary by date and by the number of adults occupying a single room. To accommodate more guests, you need to change your reservation. You will be notified of any additional charges prior to confirming your updated reservation.
4. Does the hotel supply a cot or crib when I travel with the children
We will do everything possible to accommodate your request. Please note to include special requests when making a reservation
1. Do I need a credit card to make a hotel reservation?
Yes, Best Western requires a credit card for all online hotel reservations. This guarantees your hotel room until your arrival date. Your credit card will not be charged until you arrive at the hotel unless the hotel requires prepayment or a deposit prior. Prepayment, deposit and cancellation requirements will be displayed during the online confirmation process.If you do not cancel online reservations in accordance with the individual hotel's cancellation policy, charges may apply
2. What is the online cancellation policy?
Please review the policies of each individual Best Western hotel when confirming your travel reservation during the online reservation process.
We stayed at the Executive Residency for 4 nights. Our apartment was bright, spacious, clean and well appointed. massive kitchen with coffee machine and all equipment. One of the bedrooms, which had the larger en-suite had been changed into an office. Our apartment faced Riverside drive so was quite well lit up at night. From the building map it looks like corner apartments are more spacious but ours was fine. Due to covid all food is in plated rather than buffet but waitstaff were more than happy to oblige every request. Thanks also the front desk and security team who were excellent.
Loved the welcome right from security, very courteous fellows, receptionist Faith and Bilha very knowledgeable and helpful, the housekeeping guy late at night, the waiter serving breakfast. ASANTENI SANA
Service service service the staff here could not do enough to make sure that your stay is very comfortable and happy rooms are fully equipped with all the amenities that you will need the apartment are so huge lots of space for your little one to run around eve darkest Faith were incredible they were very prompt and always follow up on your request
Spent some time at this gear apartment hotel. Place was clean and staff was friendly. The hotel restaurant was good. Got one scare with the elevator, but that was probably a power cut so cannot blame the hotel...
Excellent rooms 2 bathrooms very spacious apartment, laundry ,great service but room service charges high,very clean, restaurant meals excellent,staff very helpful and friendly,washing machine very handy,high security ,large manned gates
I booked via booking.com
My check in was seamless, they were also willing to accomodate my early check in. Everyone was friendly and the staff were always happy to assist. The rooms were spotlessly clean and were serviced daily. The apartment was well equipped, it had everything one needed. Breakfast did not disappoint as it had different options daily. Wifi was superb. It was the perfect home away from home. I will definitely be back
If you want a good place to rest and work in a quiet environment but still in the centre of Nairobi the Executive Residency is the place to be. Located in Riverside it gets you to office and shopping malls easily. Rooms are well facilitated for work.
Staff extremely helpful and friendly. Convenient location - close to the city center, shopping/restaurants.
Rooms are spacious, well equipped kitchen, great for family stays.
Overall, great customer service, Looking forward to our next stay here
Absolutely loved stay. The apartment was clean, spacious and had a home feeling to it. The location was quite convenient. The personnel are very helpful and friendly, especially Eva. The food at Grove is great too. I'll be coming back again.
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